Re-download your certificate files
Use the exact email and Apple device UDID from your purchase. A fresh secure link will be delivered by email when the order matches.
iCloud Mail cannot reliably receive CertDrop file emails. Use the non-iCloud address connected to your order. Need help changing it? Contact support.
Adding another iPhone or iPad?
Start a separate certificate order for the other device and enter that device's UDID at checkout.
Buy another certificateFor privacy, the page always gives the same acknowledgement when submitted details do not match an order. Requests are limited and processed through a durable delivery queue.