Refund Policy
Fair refunds for failed delivery, duplicate payments, and order issues.
Last updated October 22, 2026. CertDrop sells digital certificate delivery. Because the files are prepared for a specific device, refund handling depends on whether delivery has started, whether the files were delivered, and what caused the issue.
Before generation
If you contact us before certificate generation starts, cancellation is usually possible.
Delivery failure
If CertDrop cannot deliver the certificate files and cannot provide a working replacement, you may be eligible for a refund.
After delivery
Delivered digital certificate files are generally not refundable unless there is a CertDrop delivery or warranty issue.
Refunds we usually approve
- Duplicate payment: you paid twice for the same intended order.
- Failed delivery: payment succeeded but CertDrop cannot generate or deliver the certificate files.
- Cancellation before work starts: you request cancellation before certificate generation begins.
- CertDrop-caused order issue: the delivered files do not match the order details submitted and verified by CertDrop.
Cases that are usually not refundable
- Incorrect UDID after generation: the certificate profile is tied to the submitted device identifier.
- Changed device: a certificate prepared for one device cannot automatically move to a different device.
- Third-party app behavior: CertDrop does not control third-party signing apps or the apps customers choose to install.
- Unsupported or prohibited use: orders connected to activity outside the acceptable use policy are not eligible.
- Change of mind after delivery: digital files that were successfully delivered are considered used once accessed.
30-day revocation warranty — one replacement only
One free replacement per original order. For purchases made after this policy update, if Apple revokes the certificate within 30 days of the original purchase date, CertDrop will provide one free replacement certificate package for that order. The warranty is limited to one replacement, even if the replacement certificate is revoked again during the original 30 days.
The 30-day period starts with the original purchase and does not restart when a replacement is issued. Troubleshooting or re-sending the same working files is not another certificate replacement. Contact support so we can verify the order and revocation before issuing the one replacement.
Purchases completed before this policy update retain their original applicable terms. This voluntary warranty limit does not restrict statutory consumer rights or other legally required remedies.
If we cannot resolve a valid CertDrop delivery issue, we will review refund eligibility under this policy and applicable law.
What to include
- Order email
- Order ID if available
- Device UDID used at checkout
- A screenshot or exact error message
- Whether you paid by card or crypto
How refunds are sent
Card refunds are returned through the card processor and may take several business days after approval. Crypto refunds depend on the payment provider, network fees, and technical availability. When a crypto refund is possible, we may ask for confirmation of the return address before sending it.